Information We Collect

Depending on how you interact with us, we may collect:

• Contact information, including your name, email address, telephone number, mailing address, and project location.
• Project information, including room details, measurements, photographs, design preferences, budget, timing, and service requests.
• Transaction information necessary to prepare proposals, process payments, schedule work, and service your project.
• Communications you send to us by website form, email, telephone, text message, social media, or other channels.
• Technical information such as IP address, browser type, device information, referring pages, pages visited, and cookie or analytics data.
• Information you voluntarily provide during consultations, showroom visits, events, surveys, or other interactions.

How We Collect Information

We collect information directly from you, automatically through our website and related technologies, and from service providers or business partners that support our operations. If you provide information about another person, you represent that you are authorized to provide it.

How We Use Information

We may use information to:

• Respond to inquiries and schedule consultations or appointments.
• Develop designs, estimates, proposals, orders, and project documentation.
• Coordinate manufacturing, delivery, installation, service, and warranty requests.
• Process transactions and maintain business records.
• Provide customer care and communicate about active or completed projects.
• Operate, secure, maintain, and improve our website, services, and customer experience.
• Send email communications when permitted by law and your communication preferences.
• Measure website performance and understand how visitors use our website.
• Comply with legal obligations and protect our rights, customers, employees, and property.

How We Disclose Information

We may disclose information only as reasonably necessary to:

• Service providers that support website hosting, data storage, communications, payment processing, scheduling, analytics, customer service, fabrication, delivery, or installation.
• Affiliated brands or divisions of Artisan Interiors Group, LLC when needed to respond to an inquiry or complete a requested service.
• Professional advisers, insurers, auditors, accountants, or legal counsel.
• Government authorities or other parties when required by law, legal process, or a valid governmental request.
• A successor or prospective successor in connection with a merger, financing, restructuring, sale, or transfer of all or part of the business.

Service providers are permitted to use information only for the services they perform for us and subject to their contractual and legal obligations.

Mobile Information Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We do not sell, rent, or transfer mobile telephone numbers or SMS consent records.

Cookies and Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to operate correctly, remember preferences, measure traffic, understand site performance, and improve content. These technologies may collect browser, device, page-view, interaction, and approximate location information.

You may limit cookies through your browser settings or any cookie-management tool provided on our website. Disabling certain cookies may affect site functionality.

Third-Party Services and Links

Our website may link to or integrate with third-party services, including payment providers, scheduling tools, analytics services, social media platforms, maps, and embedded content. Those services operate under their own privacy practices, and we encourage you to review their policies.

Data Retention

We retain information for as long as reasonably necessary to provide services, manage our relationship with you, maintain business and project records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary according to the type of information and the reason it was collected.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information in our control. No transmission or storage system can be guaranteed to be completely secure, and you should use care when sending sensitive information electronically.

Your Privacy Choices

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain processing. You may also:

• Opt out of email communications by using the unsubscribe link in an email.
• Opt out of text messages by replying STOP.
• Adjust cookie preferences through your browser or our available website controls.
• Contact us to update your communication preferences or submit a privacy request.

We may need to verify your identity before completing a request. We will not discriminate against you for exercising rights provided by applicable law.

Children’s Privacy

Our website and services are intended for adults and are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided information to us, please contact us so we can review and address the request.

Updates to This Policy

We may update this Privacy Policy periodically. The revised policy becomes effective when posted, and the “Last updated” date at the top of the page will identify the latest revision.

Contact Us

For privacy questions, communication preferences, or requests concerning your information, contact: